Restaurant Receptionist
قابل للتفاوض
💼 Full-time 🏠 On-site
التفاصيل
| نوع التوظيف | Full-time |
|---|---|
| مكان العمل | On-site |
الوصف
Indian restaurant in Riyadh Al Murabba, is looking for male/female restaurant receptionist.
Salary range 1500-2000 based on experience.
Job Description- Restaurant Receptionist and Guest Experience
Key Roles & Responsibilities
1.
Guest Experience: Welcome guests, manage seating and inquiries, and ensure a positive dining experience.
2.
Phone &
WhatsApp: Attend calls and messages promptly, handle reservations, inquiries, and customer orders.
3.
Order Coordination: Accurately record phone/WhatsApp orders and coordinate with the kitchen for timely preparation.
4.
Delivery Dispatch: Monitor delivery platform orders, verify order accuracy and packaging, and coordinate timely rider pickups.
5.
Delivery Platform Management: Manage platform portals, cancellations, complaints, refunds, and disputes, including challenging incorrect deductions.
6.
Customer Feedback: Collect and monitor customer reviews, ratings, and complaints; coordinate resolutions and escalate recurring issues.
7.
Reporting & Follow-up: Maintain records of complaints, refunds, disputes, and order issues; report unresolved matters to management.
Key Expectations: Excellent customer service, prompt communication, accurate order handling, timely dispatch, and effective complaint resolution.
Please WhatsApp the cv or email [email protected]
Salary range 1500-2000 based on experience.
Job Description- Restaurant Receptionist and Guest Experience
Key Roles & Responsibilities
1.
Guest Experience: Welcome guests, manage seating and inquiries, and ensure a positive dining experience.
2.
Phone &
WhatsApp: Attend calls and messages promptly, handle reservations, inquiries, and customer orders.
3.
Order Coordination: Accurately record phone/WhatsApp orders and coordinate with the kitchen for timely preparation.
4.
Delivery Dispatch: Monitor delivery platform orders, verify order accuracy and packaging, and coordinate timely rider pickups.
5.
Delivery Platform Management: Manage platform portals, cancellations, complaints, refunds, and disputes, including challenging incorrect deductions.
6.
Customer Feedback: Collect and monitor customer reviews, ratings, and complaints; coordinate resolutions and escalate recurring issues.
7.
Reporting & Follow-up: Maintain records of complaints, refunds, disputes, and order issues; report unresolved matters to management.
Key Expectations: Excellent customer service, prompt communication, accurate order handling, timely dispatch, and effective complaint resolution.
Please WhatsApp the cv or email [email protected]
